Ordering and delivery

Delivery time

Everyone wants to receive their products as quickly as possible, Ates.tv understands that.
If you order before 17:00, you can have the product delivered the next day.

The goods are delivered via PostNL and or DHL.

It is possible that the package is delayed due to force majeure / crowds, such as malfunctions or holidays.
This can usually be seen on the track & trace number that automatically appears in your email after ordering.

Postage costs

Shipments within the Netherlands are free of charge from €80 and returns are free within the Netherlands.

Shipments to the following countries are free of charge from €100 and returns are free:
Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden

For other countries within Europe, € 12.95 in shipping costs will be charged and returns are for your own account.

PostNL Netherlands and Belgium

Order & payment received on Expected time of delivery
Sunday Tuesday
Monday before 5:00 PM Tuesday
Tuesday before 5:00 PM Wednesday
Wednesday before 5 pm Thursday
Thursday before 5:00 PM Friday
Friday before 5:00 PM Saturday
Saturday Tuesday

Other countries

Order & payment received on Expected time of delivery
Germany ordered before 5:00 PM 1-2 days delivery time
Denmark ordered before 5:00 PM 2-3 days delivery time
France ordered before
5:00 PM
2-4 days delivery time
Portugal ordered before 5:00 PM 3-5 days delivery time
Spain ordered before 17:00 3-5 days delivery time
Sweden ordered before 5:00 PM 2-5 days delivery time
Switzerland ordered before 5:00 PM 3-4 days delivery time


To order

Where is my package?
If you want to know the status of your order, you can send an email to info@ates.tv

What if my package is delayed?
The delivery is in the hands of PostNL. Via their website you can use the track and trace number keep an eye on the order. We know that as a reliable partner they do their best to deliver it as quickly as possible. Your patient waiting will be rewarded.

What should I do if I have not received my package?

1. The Track & Trace track the package code.
You can find it in your confirmation email or in your account. Check with PostNL whether the time slot indication of the delivery has shifted. 

  1. The delivery address
    Is the delivery address correct that you have filled in? Check also your zip code. 
  2. The mailbox
    Do you have one not  home message receive ? Then the package at the neighbours delivered or the delivery person has a new delivery time scheduled . 

Correct this all , but you still have no package receive ? Then get in touch with us.

No confirmation received

They may be blocked by the spam filter of your e-mail program. We advise you to check your spam filter settings and adjust them if necessary. If you can't figure it out, please contact our customer service and we will be happy to help you.

Product not available

It is possible that a certain product is not in stock. Send us an email. Then we can notify you when the product is available again.

Add product to cart

  1. Choose a product.
  2. add the product to the shopping cart.

After you have placed all products in the shopping cart, you can continue from the shopping cart to complete the order.